Most of our products are sent via a tracked service. You should receive your tracking number on your confirmation email.
If you can't locate your tracking number, please get in touch via email and we'll be happy to help you.
It's very unlikely that we cancelled your order, however sometimes it's because we haven't heard back from you regarding an issue with your order.
We don't like to hold onto your order for too long before sending it, so we'd rather cancel and refund your order so you're not left out of pocket.
If you did receive a cancellation email or refund when you didn't expect it, please get in touch so we can help you further.
If you ordered more than one product, it’s very likely that they will arrive separately as our products are made in different places.
You should receive tracking for each parcel as they are despatched, so please check the tracking on your missing item.
If you’re still unsure about the whereabouts of your missing item, shoot us an email .